Terms and Conditions
While we do our best to keep all our prices accurate and up to date, all prices listed are subject to change without prior notice.
For security reasons, when you place an order and pay with a credit card, we will bill your card immediately; we do not wait until your order has shipped to bill your credit card. The reason for this policy is simple: we want to provide the absolute best protection of your sensitive credit card information, and the most effective way to protect that data is simply not to store key elements of that data in our database. Because we do not store key information, we must bill immediately. If for whatever reason your purchase is backordered, out of stock, or there is a problem with your order, we will issue a refund in accordance with our return and refund policy.
Customer Satisfaction Return Policy
We make every effort to be sure that our customers are completely satisfied with their purchase. If in the unlikely event you are in any way unhappy with your purchase, we will explore all our options available to correct the problem.
Items with a retail price above $300.00 may in certain instances be subject to a restocking fee. Additionally, items that are built to order are not eligible for returns or refunds.
If you receive a product that is in any way defective, you may return it for a complete refund of the price of the item contingent to the following conditions: Customer is responsible for contacting us immediately upon receipt of damaged goods. All damages must be reported prior to use.
Products that have been modified or otherwise altered are not eligible for return or exchange. Additionally, modification or alteration of products may void any applicable warranty.
If you’ve placed an order and would like to cancel before it has shipped, just let us know – we’ll issue a full refund.
We will be absolutely fair and honest in our evaluation of each situation. Our goal is happy customers and the best service in the aftermarket industry. If you don’t think you’re being treated fairly, let us know, and we’ll do our best to make it right.
Shipping charges/processing fees are non-refundable
Please note that ALL returns require previous authorization by phone or e-mail. DO NOT make a return without first contacting us or you may not receive credit; we are not responsible for returns made without previous authorization. If you’d like to make a return, please contact us for return authorization.
Your order may take 3-5 business days to ship out depending on factors such as: our order volume at the time of your purchase, product availability, delay in receipt of payment, etc.
Given our high volume of orders, though we make every attempt to do so, we cannot always contact each individual customer with exact timeframes for shipment of their order. While we make our best effort to keep each customer informed of their order’s status, we cannot guarantee we will notify you if your order is in some way delayed. We will in all cases send e-mail notification when your order has shipped.
IF YOU WOULD LIKE TO KNOW THE STATUS OF YOUR ORDER, simply e-mail us or Contact Us and we’ll get back to you in no time with an order update. Please be sure to reference your order number and which item(s) you are inquiring about where applicable.
Tallislady.com strives to provide our customers not only with the best customer service, but also the highest quality merchandise at excellent prices. We guarantee that all products will be of the highest craftsmanship possible. If you receive a product that is in any way defective (excluding damage during shipment), you may return it for a complete refund of the price of the item.
If a product is damaged during shipment, we will work with you and the carrier (generally UPS) to either replace the item or issue a complete/partial refund at our discretion, or have the carrier replace the item at their expense. The bottom line: we will do our best to get you the item you purchased in perfect condition and in a timely fashion.